![]() The Admin of the portal can update such fixed/minimum repair costs per SKU from the backend. In certain industry verticals products have fixed or minimum repairing costs. A service request will be created where the user can see the status update made from the backend by the Admin at various steps ranging from receiving the product in the service center to repairing it and then sending it back to the user. If the warranty is active, he can confirm for getting the product serviced. For that, he would first have to follow some steps starting with checking the warranty status of the product. Invoice).ĭuring the product usage lifecycle, the user at some point might wish to have his product serviced/repaired. Warranty start is considered as the Purchase Date which the user has to input when registering warranty along with proof of purchase (e.g. General practice is to activate within 30 days of product purchase. The user, after buying the product, will visit the service portal to register and activate the warranty. The Admin of the portal will have the authority to bulk upload Serial numbers and their respective warranty period (X months). The portal will have the feature to maintain a list of Serial Numbers of all items sold to customers. Functional Perspective of InSync Commerce Service Portal ![]() This is a self-service platform that can assist users to have their products registered for warranty and also come back to claim warranty for repairs.Īlthough manual intervention is often required for complex repair scenarios involving complex repair or replacement, an automated self-service interface makes the user journey partially hassle-free and also easy for the merchant to record the interaction with the user. The Service Portal module on InSync Commerce enables the platform to allow the merchants to offer a self-service experience to users. ![]() How the manufacturer offers an easy interface for warranty registering and claiming warranty, determines the customer satisfaction with the brand and the product. The manufacturer’s relationship with the customers does not end after the purchase of the product. IBM Data & AI Roadmaps ( ) - Use this site to view roadmaps for Data & AI products.In certain industry verticals like home appliances or electronic gadgets, warranty management is a very important segment. I BM Unified Ideas Portal ( ) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas. Welcome to the IBM Ideas Portal ( ) - Use this site to find out additional information and details about the IBM Ideas process and statuses. ![]() Specific links you will want to bookmark for future use Get feedback from the IBM team to refine your idea Take a look at ideas others have posted and upvote them if they matter to you, Post ideas and requests to enhance a product or service. ![]() If you can't find what you are looking for, Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. Start by searching and reviewing ideas and requests to enhance a product or service. We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all ( public) or visible only to you and IBM ( private), use the I BM Unified Ideas Portal ( ). This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. ![]()
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